Privacy Policy
Last updated: October 03, 2025
Contact Information
If you have any questions or concerns about this policy or our SMS program, please contact brad@lombarddevelopers.com or +1-(206) 657-7876, or submit a request via our contact page: https://www.lombarddevelopers.com/contact.
Reply HELP to any message for help; reply STOP to opt out.
Message types: appointment confirmations, delivery/status updates, and two-way customer support replies.
Lombard Developers (“Lombard,” “we,” “us,” or “our”) respects your privacy. This Policy explains how we collect, use, share, and protect information when you use our website at https://lombarddevelopers.com (the “Site”) and when you interact with our communications, including our SMS text messaging program.
By using the Site or participating in our SMS program, you agree to this Policy.
Contact Information
If you have any questions or concerns about this policy or our SMS program, please contact brad@lombarddevelopers.com or +1-(206) 657-7876, or submit a request via our contact page: https://www.lombarddevelopers.com/contact.
Reply HELP to any message for help; reply STOP to opt out.
Message types: appointment confirmations, delivery/status updates, and two-way customer support replies.
Terms and Conditions
Types of messages users will receive: You will receive appointment confirmations, delivery/status updates, and two-way customer support replies.
Frequency: 1–4 messages per week; message frequency varies.
Costs: Message & data rates may apply.
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Lombard Developers, from (206) 657-7876 regarding account notification, customer care, delivery notification. Consent is not a condition of purchase. 1–4 messages per week; message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 248-930-1988 or brad@lombarddevelopers.com. Mobile opt-in information is never shared with third parties.
How We Use Information
We use information to:
• Provide and improve our services, schedule/confirm appointments, and deliver status updates.
• Respond to inquiries and provide customer support.
• Send SMS updates to users who have explicitly opted in (see Section 4).
• Maintain security, prevent fraud/abuse, enforce our terms, and comply with law.
• Analyze Site performance and user experience (analytics/cookies).
• Keep auditable records of consent and communications, as required by carriers and regulations.
We do not transfer consumer data to any external organizations under any circumstances, even with user consent. We have strict internal policies and security measures to prevent unauthorized access, use, or sharing of user data.
Cookies & Tracking
We and our providers use cookies and similar technologies for operations, preferences, analytics, and performance. You can control cookies via your browser settings; blocking some cookies may affect Site functionality. We do not respond to “Do Not Track” signals.
Data Retention
We keep personal information only as long as needed for the purposes described, including maintaining records required by law or carriers. When no longer needed, we delete or de-identify information.
Children’s Privacy
Our services are not directed to children under 13 (or the relevant age in your region). We do not knowingly collect their data. If you believe a child provided data, contact us to remove it.
Your Choices & Rights
SMS: Reply STOP to opt out; reply HELP for help.
• Email: Use the unsubscribe link or contact us.
• Access/Deletion/Correction: You can request access to, deletion of, or correction of your personal information by contacting brad@lombarddevelopers.com.
• California/EEA/UK: Where applicable, you may have additional rights (access, delete, correct, portability, restrict/opt out of certain processing). We will not discriminate against you for exercising these rights.
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
• Consumer data will not be transferred to any external organizations under any circumstances, including with user consent.
Information We Collect
• Contact details: name, email address, phone number (including mobile).
• Communications: messages you send via the Site, email, phone, or SMS; opt-in/opt-out records.
• Project & order details: addresses, job information, delivery status and history you or your team share with us.
• Technical data: IP address, device/browser type, pages visited, cookies and similar technologies.
• Payment/transaction metadata: limited details necessary to process or verify payments or receipts (we do not store full payment card numbers on the Site).
SMS Program (10DLC/TCPA Disclosure)
By providing your mobile number and opting in on our website (for example, checking an SMS consent checkbox or selecting “Yes” on the Contact page at https://www.lombarddevelopers.com/contact), you agree to receive recurring text messages from Lombard Developers related to appointments, delivery/status updates, and customer support.
1–4 messages per week; message frequency varies.Message & data rates may apply.
• Opt-out: Reply STOP to any message to unsubscribe.
• Help: Reply HELP for help or contact brad@lombarddevelopers.comor +1-(206) 657-7876.
• Consent not required: Your consent to receive SMS is not a condition of purchase.
• Data we store: phone number, timestamped consent/opt-out status, message history, and related metadata required for operations and compliance.
• Service providers: We use third-party processors (including Grasshopper and other messaging/hosting providers) to deliver SMS. They may process your number only to provide these services and must protect it.
• Retention: We retain SMS consent and messaging records as long as necessary to operate the program and comply with legal/carrier requirements, then delete or de-identify them.
Legal Bases (EEA/UK where applicable)
We process personal data based on consent, contract necessity, legitimate interests (e.g., customer support, service improvement, fraud prevention), and legal obligations.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.
International Transfers
We and our service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for cross-border transfers.
Changes to This Policy
We may update this Policy from time to time. The “Last updated” date shows the latest revision. Material changes will be posted on this page.
Contact Us
Lombard Developers
Website: https://lombarddevelopers.com
Email: brad@lombarddevelopers.com
Support (SMS Help): brad@lombarddevelopers.com | +1-(206) 657-7876
Address: 1829 29th Ave, Seattle, WA 98122